Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• On-site fitness center / off-site fitness/wellness reimbursement
• Tuition Reimbursement
• One-on-one career coaching
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

Web/Application Performance Analyst:

COCC is actively seeking a talented Web/Application Performance Analyst to join their Middleware Technology Services (MTS) team. This pivotal role centers around enhancing product performance and, necessitating a unique blend of technical prowess and effective communication skills. The successful candidate will play a significant role in driving growth, ensuring customer satisfaction, and advancing technological capabilities.

The ideal candidate for this position will have a background in application technology support and possess a strong interest in performance metrics, and data analysis. They thrive on delving into datasets, extracting valuable insights, and deriving meaning from the numbers. Beyond comfort with numerical data, they are passionate about leveraging it to make informed decisions and drive improvements. This role demands the ability to interpret data from various tools, discern its implications for business performance, user experience, and operational efficiency, and actively engage in data-driven discussions. If you're naturally curious and find satisfaction in solving puzzles through quantitative analysis, this role is tailor-made for you!

Key responsibilities:

• Lead performance analysis and enhancement initiatives for applications, addressing inefficiencies to optimize user experience and operational effectiveness from the technology operations perspective.
• Utilize monitoring tools regularly to analyze application performance data to identify trends, anomalies, and areas for improvement. This includes analyzing response times, throughput, error rates, and other critical performance metrics.
• Redesign alerting mechanisms for actionable insights, including performance-focused dashboards.
• Evaluate and recommend infrastructure adjustments to optimize product deployment and performance.
• Collaborate across teams to improve client user experience, proposing technical modifications as necessary.
• Clearly communicate technical details to non-technical stakeholders.

Qualifications:

• Bachelor's degree in a technology-related field or equivalent experience
• Experience in performance analysis preferred , with intermediate knowledge in VMware, Windows, Linux, Oracle, SQL Server, and .NET application monitoring a strong plus
• Performance monitoring tools (Splunk, AppDynamics, Site24x7, LogicMonitor), at least one preferred
• Experience with cloud technologies (AWS, Azure, Google Cloud Platform) a plus
• Proficiency in scripting languages (PowerShell, Python); expertise in additional languages is a plus.
• Ability to present technical information to non-technical audiences effectively.

The salary range for this role is $125,000 - 150,000 annually.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!