PURPOSE: To ensure guests, tenants and team members at Mall of America have a positive experience by providing service related to guest safety/relations and the enforcement of the Parental Escort Policy.

ESSENTIAL DUTIES:

• Enforcing and ensuring compliance of the Parental Escort Policy
• Perform various guest relations activities including but not limited to providing directions to guests, assisting in the location of lost persons, cars, etc.
• Provide outstanding internal and external guest service at all times
• Utilize quick decision-making skills and sound judgment acting in accordance with MOA Security policy and procedure as well as state and local statutes
• Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines.
• Respond to incident calls as directed by dispatcher or supervisor; may provide first aid or CPR in life threatening situations; requests police or EMS services as necessary
• Complete accurate reports as required, including incident, accident, or personal injury reports
• Uphold high personal and professional standards as set forth by the MOA Security Department

ADDITIONAL DUTIES:

• Monitor safety awareness practices among Mall staff and tenants; promptly identify and report any hazardous conditions according to procedure
• Occasional roof/door access security details may be required
• May be assigned to the following areas: foot patrol, special events conducting crowd control, or stationary posts monitoring access to restricted areas
• Perform other duties as assigned

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

• Ability to work variable shifts, which include nights, weekends and holidays
• Must be at least 18 years of age
• Must be able to meet the physical demands of the position including: frequent and sustained walking, bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms
• Must have good customer service skills
• Must submit to drug testing as a condition of employment in the Security Department
• Successful completion of an in-house 40-hour training program
• Successful completion of 2-3-week field training program
• Maintain an adequate level of physical fitness to perform duties of position effectively
• Ability to remain calm and effective in challenging situations; ability to accept direction

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES:

• Post-secondary education
• Military experience
• Working knowledge of state and federal criminal justice statutes and law enforcement procedures
• Training in first aid, CPR, and related public safety skills.
• Three months of on-the-job experience related to law enforcement/security.

PHYSICAL JOB REQUIREMENTS:

• Walking - Frequently 90%
• Standing - Frequently 90%
• Reaching at or below shoulder level - Frequently 90%
• Bending - Occasionally 30%
• Stooping/Squatting/Kneeling - Occasionally 30%

• Bloomington, MN, USA